International Medical Support Center
International Medical Support Center
Interpreter Services
If you speak a language other than Japanese, language assistance services are available to you.
- We provide remote video and telephone interpreting services free of charge.
- We can also arrange the dispatch of a medical interpreter which we have concluded a contract if you want avail the service. For available languages and the cost you will be charged, please contact the reception counter 2 on the first floor of our hospital.
- Telephone & Video Interpreting (Free of charge)
Available in 19 languages *as of March, 2022
| Language | Available for use | ||
|---|---|---|---|
| Translation device | Telephone interpreting | Video interpreting | |
| English Chinese Korean Spanish Portuguese |
24 hours a day 365 days a year |
24 hours a day 365 days a year |
24 hours a day 365 days a year |
| Vietnamese Russian Thai Tagalog Nepali Indonesian |
24 hours a day 365 days a year |
24 hours a day 365 days a year |
Weekdays 9:00 am～6:00 pm |
| French German Italian Malay Myanmar Khmer Mongolian |
24 hours a day 365 days a year |
24 hours a day 365 days a year |
× |
| Hindi | 24 hours a day 365 days a year |
Weekdays 9:00 am～6:00 pm |
Weekdays 9:00 am～6:00 pm |
- Medical Interpreter Dispatching Service（You will be charged）
Available in English, Chinese, Vietnamese, Tagalog etc. *as of Apr,2024
| Interpretation Fees | 18,700 yen for up to 2 hours and 2,200 yen for every 30minutes thereafter (tax included). ※Interpreter's Transportation Expenses Included. |
| Reservation | Making a reservation is necessary for the dispatch of an interpreter for up to 5 business days prior to medical examination. |
Please note that our staff member might decides to use a medical interpreter service to ensure providing safe medical care even if you did not request the service.
Please also note that medical interpreters other than (1) and (2) (e.g., translation by a family member of the patient) are not allowed in principle; however, medical translation other than the above mentioned regarding the languages for which our contracted interpreter agent is unable to provide the service may be approved when the response is considered to be difficult to understand.
We will not be liable for any damages caused by mistranslation.
Contact us
Please use the form below for inquiries.
*Before inquiring, please check the FAQ page.
*Please contact us either in Japanese or English.
Please allow 3-5 business days for your inquiry to be replied.
If you need a prompt response, please call:
06-6645-2121(Switchboard/in Japanese only)
To help us to route your inquiry to the proper place, please include the following information:
- Your name
- Your patient ID number（if you have one issued by us）
- Your phone number and email address
- Your nationality and first language
- Country of residence
- Nature of Inquiry（Choose: New patient/ Overseas residents seeking medical care in Japan/Others）
We are sorry but we will not respond to any of the inquiries below:
- Diagnosis or prescription
- Specific treatments and costs
- Personal information
- Appointment
- Inquiries unrelated to our business
*Personal information obtained through inquiries will be handled appropriately in accordance with our privacy policy.