First visit

First visit

New patients

A Patient Referral Document (referral letter) is required.
Osaka Metropolitan University Hospital is designated as "Advanced Treatment Hospital” by Ministry of Health, Labor and Welfare to provide mainly advanced medical care.
If you are visiting our hospital for the first time or making your first visit to a department you have never visited, a patient referral document (referral letter) from other medical institution such as your primary care clinic or hospital is required for your initial consultation.
*All referral letters must be either in Japanese or in English.

First visit

A visit to a medical institution for the first time is generally called first visit. In addition, if you have not been examined for at least one year without an appointment after your previous visit or have completed treatment at the department, your visit will be considered as a first visit.
Please bring your passport, residence card, or other valid photo ID for verification.

The following departments need a referral letter and an appointment absolutely.

  • Clinical Immunology and Rheumatology
  • Clinical Genomics
  • Orthopedic Surgery
  • Oral and Maxillofacial Surgery
*The first appointment can be made only by a medical clinic or institution through our Community Healthcare Liaison Office..
Appointments from patients are not accepted.

Selective medical treatment charge

In order to fulfill our role as "Advanced Treatment Hospital”, we provide medical care in cooperation with local medical institutions. If you do not have a patient referral document (referral letter), you are required to pay 7,700 yen (7,000 yen for tax exemption) for the first visit and 3,300 yen (3,000 yen for tax exemption) for the re-visit as "selective medical treatment charge” (excluding emergency patients and patients on benefits).
The same applies to patients who have not been examined for at least one year without an appointment. (as of October 2022)

Flow of check-in

New patient reception hours 8:45 am - 10:30 am
1. Please take a "new patient call number ticket" at the numbered ticket machine. (Note)
Reception hours of the numbered ticket machine: 8:00 am–10:30 am
1. (Note) If you have made an appointment for the first visit through the Community Healthcare Liaison Office, take a new patient call number ticket for the Community Healthcare Liaison Office at the reception counter (3).
2. Please fill out the "Patient Registration Form"
*If you find it difficult to complete the form, ask a staff member for assistance.
3. When you see your "new patient call number” on the display monitor between the reception counter (4) and (5), submit the following items at the reception counter (4)-(5).
<Items to submit>
Patient registration form
Patient referral document (referral letter)
Health insurance card (Certificate for medical benefit recipient, etc.)
4. When your registration card is ready, it will be given to you at the registration card reception counter (6).
5. Submit your registration card and patient referral document (referral letter) at the reception of the department where you are to be seen.
  • Before Examination

    • We will notify you via display monitor when your appointment time nears.
      Please wait near the department where you are to be seen.
    • When your call number is indicated, take a seat in the middle waiting area (in the corridor in front of the examination room).
    • When your name is called, enter the examination room.
  • After Examination

    • After your examination, please go back to the middle waiting area.
    • Staff in charge will hand your file to you, and guide to the next step.

Reception hours

  • Reception hours for first visit

    8:45 am–10:30 am
    (excluding non-consultation days)

  • Non-consultation days

    Saturdays, Sundays, holidays,
    and New Year holidays (12/29–1/3)

Reception, etc. Location Hours Note
General Information Near the entrance 8:30 am-4:45 pm
Medical Consultation 1st floor, counter 1 9:00 am-4:45 pm Advice on consultation department, support for balancing work and treatment, and home care, etc.
Healthcare System & Cost Advice 1st floor, counter 2 9:00 am-4:45 pm The healthcare system, medical cost, welfare and nursing services, etc.
Various Advice & Support Center
(Core Hospital Operation)
1st floor, counter 1 9:00 am-4:45 pm Advice on cancer, liver disorders, dementia, etc.
Automatic Payment Machine 1st floor 9:00 am-5:00 pm Except non-consultation days
Out-of-hours Cashier Basement 1 (1)5:00 pm-8:45 am
(2)All day
(1)Except non-consultation days
(2)Non-consultation days

Billing & Insurance

Paying your bills

Your medical charges must be paid on the actual day of the examination.
1.After all examinations and tests are completed, please submit your file to the accounting reception counter (7)-(12).
2.When you see your receipt number displayed, please pay your medical charges with an automatic payment machine.
*You might be asked to pay at the payment counter if some administrative procedures are needed.

Payment method

  • By cash (Japanese yen only)
  • By credit card
    We accept the following credit cards:
    (Single payments, installment payments, revolving payments)

Available locations and hours

Accounting counters 14-18
(1st floor)
Weekdays: 9:00 am-5:15 pm
Automatic payment machine
(1st floor)
Weekdays: 9:00 am-5:00 pm
Out-of-hours reception
(1st basement floor)
Weekdays (outside accounting desk hours), Saturdays, Sundays, and holidays.

Patients without Japanese health insurance

  • If a patient not covered by the Japanese public health insurance is examined for a disease or injury, medical expenses will be calculated at 30 yen per point of medical remuneration points. (Consumption tax will be charged additionally) Total amount billed may be significantly higher compared to the average of the insurance card holders. Please be sure to ask your doctor or to contact the consultation counter 2 for information on the approximate costs before proceeding with your medical care.
  • In the case of hospitalization, those who do not have Japanese health insurance will be required to pay in full upfront for your total medical cost estimate.
  • If you have private insurance, please contact the insurance company for confirmation on your responsibility. We do not directly negotiate with private companies.