Hospital Stay
Hospital Stay
From admission to discharge
Admission date confirmation
- Once your application for hospitalization has been processed, we will arrange the day of your admission in line with your request.
- The medical department will inform you of your admission date by phone or other means as soon as it has been scheduled.
Procedure on the day of admission
- On admission day, please bring the following documents to the admission reception counter 20 or 21 on the 1st floor by the designated time (9:00 am-10:30 am), where you will complete the hospitalization procedure. (Please take a hospitalization reference number [pink file] located on the right side of counter 21 and wait.)
- Patients who are being admitted to a special room on the 18th floor do not need to complete the 1st floor procedure. Please go directly to the 18th floor reception counter.
- If admission occurs outside of hospital hours, at night, or on a holiday, please complete the procedure at the out-of-hours counter on the 1st basement floor.
Documents to bring
- Application for hospitalization
- Registration card
- Health insurance card
- High-cost medical expense benefit (Eligibility certificate for ceiling-amount application) etc.
- Other medical care certificates (if applicable)
- Confirmation of entry to rooms with a room charge difference (consent form)
(only for patients admitted to private rooms, etc.) - Certificate of discharge, if you had been discharged from another hospital within the past three months prior to your scheduled date of admission to our hospital.
What to bring for your hospital stay
- Clothing
Pajamas, underwear, outerwear (gown, cardigan, etc.)
- Toiletries
Face towel, bath towel, toothbrush, toothpaste, soap, shampoo, hairbrush, etc.
- Daily necessities
Tissue box
Chopsticks, spoon, fork, cup with handle
Writing materials
Footwear that covers the heels
Personal items such as eyeglasses, dentures, and those cases
Earphones for TV use (also available for purchase at our hospital store)
Clock or watch
- Medicines you are currently taking and their instructions for use
(documents showing the names of medicines such as a medicine notebook and instructions for use)
- Hospitalization guide
- Other necessary everyday items
Please do not bring to your stay
- Devices such as electrical appliances
- Fresh flowers (not permitted to prevent infection)
- Pets and other animals
Notes
- Keep your baggage to a minimum since we have limited space for storage.
- Be sure to bring the Hospitalization guide with you upon admission.
- A tea dispenser installed in each hospital ward is available for use.
- You can rent post-surgery gowns used during surgery for ¥300 per piece in your hospital ward (some wards excluded) upon request by filling out a consent form. If you would like this, please contact your medical department.
- Our hospital has adopted a rental system (paid service) for linens and apparel such as hospital gowns and towels to ease the burden on patients and their families of preparing and washing items necessary for hospitalization. (The pediatric ward is excluded from this service.) We accept requests at the Reception desk for rental hospitalization items located next to the escalator on the 1st floor.
High-cost medical expense benefit (Eligibility certificate for ceiling-amount application)
If you have public health insurance coverage in Japan, you can apply for a “High-cost medical expense benefit” in advance. You are only required to pay a pre-fixed ceiling amount at the accounting counters. If you have paid the full amount already without showing an “Eligibility certificate for ceiling-amount application (GENDOGAKU TEKIYO NINTEISHO)” “Eligibility certificate for ceiling-amount application and reduction of the standard amount of patient liability (GENDOGAKU TEKIYO ・HYOJUN FUTANGAKU GENGAKU NINTEISHO)”, you can claim a refund from your insurance provider.
(Note) the following items will not be covered by the refund:
Private room charge, pajama rental fee, hospital food service fee and some medical expenses which are not covered by medical insurance (including advanced medical treatment not covered by medical insurance) To use this system, you will need to apply for it with your medical insurer in advance before your admission.
Private room charge, pajama rental fee, hospital food service fee and some medical expenses which are not covered by medical insurance (including advanced medical treatment not covered by medical insurance) To use this system, you will need to apply for it with your medical insurer in advance before your admission.
| Types of health insurance | Contact |
|---|---|
| National health insurance societies | The municipal office where you reside |
| Japan health insurance association | The prefectural branch of the association |
| Health insurance association, Mutual aid association | The department in charge of employee’s health and benefit at your workplace |
About discharge/transfer to other hospital
Discharge
Our hospital is a specific-function hospital that provides advanced medical treatment. Please note that because we focus on acute-phase treatment, if a patient's condition has stabilized and long-term treatment is necessary, he, or she may be required to transfer to another hospital.
- Healthcare professionals will contact you regarding the discharge date after your discharge is approved by the doctor in charge.
- The discharge time may be determined according to the usage condition of your bed.
Our hospital is a specific-function hospital that provides advanced medical treatment. Please note that because we focus on acute-phase treatment, if a patient's condition has stabilized and long-term treatment is necessary, he, or she may be required to transfer to another hospital.
Billing
How medical expenses are calculated
The Diagnosis Procedure Combination (DPC) system is used to calculate fees at our hospital.
The Diagnosis Procedure Combination (DPC) refers to the Bundled Payment System, which calculates a patient's overall medical expenses based on a fixed amount of medical expenses per day according to disease, surgery, and procedure names. For technical charges for specialized treatment such as surgery, rehabilitation, endoscopy, and dental treatment, medical expenses are still calculated using the Fee-For-Service System. Therefore, the amount of medical expenses associated with hospitalization represents the total of bundled payment and fee-for-service payment.
* For patients who use the Bundled Payment System for their hospitalization fees, the expenses for dietary treatment during hospitalization, expenses associated with surgery, endoscopy, dental treatment, various tests using cardiac catheterization, some expensive procedures, and prescriptions given at discharge are calculated separately from the hospitalization fees based on the Bundled Payment System.
* Please note that if the DPC is changed according to the name of the disease and treatment details, and the billing amount changes, we may contact you for additional billing or refund after discharge.
Paying your bills
Inpatient bill payment
On or after the 10th of each month, you will be informed of the billing amount for one month up to the last day of the previous month.
Please make your payment within 5 days after receiving your bill. Billing upon discharge
You will be informed of the billing amount by the morning of the day of your discharge (excluding some hospital wards).
Please make your payment by the time of your discharge. * For prior information about your hospitalization expenses, please contact the office staff in the hospital ward.
*Please note that if you are being discharged from the hospital on a non-consultation day or outside hospital hours and have not yet received a bill, the following partial amount must be deposited：
* Please inform the counter if your copay is a fixed amount.
On or after the 10th of each month, you will be informed of the billing amount for one month up to the last day of the previous month.
Please make your payment within 5 days after receiving your bill. Billing upon discharge
You will be informed of the billing amount by the morning of the day of your discharge (excluding some hospital wards).
Please make your payment by the time of your discharge. * For prior information about your hospitalization expenses, please contact the office staff in the hospital ward.
*Please note that if you are being discharged from the hospital on a non-consultation day or outside hospital hours and have not yet received a bill, the following partial amount must be deposited：
| With health insurance: | ¥20,000 |
|---|---|
| Without health insurance： | ¥50,000 |
Payment method
- By cash (Japanese yen only)
- By debit card
- By credit card
We accept the following credit cards:
(Single payments, installment payments, revolving payments)
Available locations and hours
| Accounting counters 14-17 (1st floor) |
Weekdays: 9:00 am-5:15 pm |
|---|---|
| Automatic payment machine (1st floor) |
Weekdays: 9:00 am-5:00 pm |
| Out-of-hours reception (1st basement floor) |
Weekdays (outside accounting desk hours),Saturdays, Sundays, and holidays |
Patients without Japanese health insurance
- If a patient not covered by the Japanese public health insurance is treated for a disease or injury, medical expenses will be calculated at 30 yen per point of medical remuneration points. (Consumption tax will be charged additionally) Total amount billed may be significantly higher compared to the average of the insurance card holders. Please be sure to ask your doctor or to contact the consultation counter 2 for information on the approximate costs before proceeding with your medical care.
- If you have private insurance, please contact the insurance company for confirmation on your responsibility. We do not directly negotiate with private companies.
- As a rule, those who are to be hospitalized or have an operation are required to pay the full amount of the estimated medical expenses in advance. All medical expenses received will be settled after the completion of all treatment.
How to request for medical certificates
How to request for medical certificates
You may request for medical records and certificates during your stay or after discharge. During your stay
Please contact the office staff during 9:00 am – 5:00 pm on Monday through Friday. After discharge
Please contact the outpatient department.
*If you are a patient of the Trauma & Critical Care Center, please contact their office on the 4th floor.
*If you request a certificate after being discharged from the hospital, its issuance may take several days.
There is a fee for the issuance of medical or other certificates, and the amount varies depending on the contents and format. For more information on fees and other details, please contact us in advance.
Please contact the office staff during 9:00 am – 5:00 pm on Monday through Friday. After discharge
Please contact the outpatient department.
*If you are a patient of the Trauma & Critical Care Center, please contact their office on the 4th floor.
*If you request a certificate after being discharged from the hospital, its issuance may take several days.
What do you need to submit
１．Request by the patients
- Patient registration card
- Documents you need to be issued (if you have a prescribed form)
２．Request by the guardians of underage patients
- Patient registration card
- Documents you need to be issued (if you have a prescribed form)
- Identifications such as driver’s license or health insurance card of the guardians
３．Request by the representative with consent from adult patients
- Patient registration card
- Documents you need to be issued (if you have a prescribed form)
- Power of attorney
*For some types of documents, you might be asked to present a certificate such as a transcript of the family register indicating the relationship between the patient and the representative.