Re-visit

Returning patients

Even if you have previously visited our hospital,
you will be treated as a first-time patient if any of the following applies:

One year or more has passed since your last visit;
Your course of treatment has already been completed;
You discontinued treatment at your own request and wish to receive treatment again; or
You wish to be seen in another department.

Changing your appointment

To change your appointment, call the department where you are to be seen between Monday and Friday from 2:00 pm- 4:00 pm.
* Please provide the ID on your patient card and the patient’s name. If necessary, we will call you back through an interpreter.

What you need

Patient registration card
Appointment slip
My Number Card as a Health Insurance Certificate (card/smartphone)/Qualification Confirmation Certificate, etc.
Medication notebook or instructions indicating the drug name and dosing regimen (if you have one)

Flow of check-in

Those who re-visit the same department (Those who have an appointment for a medical examination)
Patients who are to undergo tests only Blood test, X-ray, CT, MRI, etc

Check-in using the Re-visit Reception Machine

Insert your registration card into the Re-visit Reception Machine. After you verify your appointment and touch the confirm button, your check-in slip will be issued.
Reception hours: 8:00 a.m.-4:45 p.m.
* If you have no appointment, you cannot check in using the Re-visit Reception Machine.

【Locations of the Re-visit Reception Machine】

In front of the Out-of-Hours Reception on B1 … 1 machine
Next to the General Information Desk on the 1st Floor … 5 machines
Next to the Insurance Certificate Verification Counter on 1 … 1 machine
Next to the Insurance Certificate Verification Counter on 2F … 1 machine

Please complete the insurance eligibility verification at the reception counter of your consulting department before making payment.

* Patients visiting only for blood collection or physiology examination (3F), radiology or endoscopy (B1) should proceed to the Insurance Certificate Verification Counter on 1F or 2F.
* Outside regular hours, please proceed to the Out-of-Hours Cashier on B1.

If your health insurance card has expired, you may not be able to check in as a re-visit patient even if you have an appointment.
If an insurance confirmation message is displayed on the Re-visit Reception Machine screen or check-in slip, present the health insurance

At the reception of each department

Please submit your registration card and appointment slip at the reception of the department where you are to be seen.

Consultation/Examination

When your check-in slip number is presented on the information display of the outside waiting room, please go into the waiting room.
After the examination, please wait in the waiting room until the person in charge gives you a yellow file.

At the accounting reception counter

Please submit your yellow accounting file at the Accounting Reception Counter (7)-(12) on the first floor.

Automatic payment machine, payment counter or deferred payment service

When the bill is ready, your check-in slip number will be displayed on the accounting monitor. When you see your check-in slip number displayed, please pay your medical charges using an automatic payment machine. In some cases, you may not be able to pay using an automatic payment machine. In that case, please pay at the payment counter. Since the receipt cannot be reissued, please keep it safe.

Medicines

In principle, an external prescription will be issued. Please bring your prescription within 4 days, including the day of prescription (including Saturdays, Sundays and holidays), to a health insurance pharmacy.
*In the case of reissuing your prescription after it expires, it is not covered by health insurance, and you have to pay at your own expense.

Reception hours

Reception hours of Re-visit Reception Machine

8:00 am–4:45 pm (excluding non-consultation days)
Reception hours of Insurance Certificate Verification Counter

8:30 am-4:45 pm (excluding non-consultation days)
Non-consultation days

Saturdays, Sundays, holidays, and New Year holidays (12/29–1/3)

Reception, etc.	Location	Hours
General Information	Near the entrance	8:30 am-4:45 pm
Insurance Certificate Verification Counter	1st Floor and 2nd Floor	1st Floor 8:30 am-4:45 pm 2nd Floor 8:30 am-12:30 am
Medical Consultation	1st floor, counter 1	9:00 am-4:45 pm
Medical Certificate Reception Counter	1st floor, counter 18	9:00 am-5:00 pm
Healthcare System & Cost Advice	1st floor, counter 2	9:00 am-4:45 pm
Various Advice & Support Center (Core Hospital Operation)	1st floor, counter 1	9:00 am-4:45 pm
Automatic Payment Machine	1st floor	9:00 am-5:00 pm
Out-of-hours Cashier	Basement 1	Weekdays: 5:00 p.m.-8:45 a.m. the next day Saturdays, Sundays and holidays: All day

Billing & Insurance

Paying your bills

Your medical charges must be paid on the actual day of the examination.

１.After all examinations and tests are completed, please submit your file to the accounting reception counter (7)-(12).

２.When you see your receipt number displayed, please pay your medical charges with an automatic payment machine.
*You might be asked to pay at the payment counter if some administrative procedures are needed.

Payment method

By cash (Japanese yen only)
By credit card
We accept the following credit cards:
(Single payments, installment payments, revolving payments)

Available locations and hours

Accounting counters 14-18 (1st floor)	Weekdays: 9:00 am-5:15 pm
Automatic payment machine (1st floor)	Weekdays: 9:00 am-5:00 pm
Out-of-hours reception (1st basement floor)	Weekdays (outside accounting desk hours), Saturdays, Sundays, and holidays.

Patients without Japanese health insurance

If a patient not covered by the Japanese public health insurance is examined for a disease or injury, medical expenses will be calculated at 30 yen per point of medical remuneration points. (Consumption tax will be charged additionally) Total amount billed may be significantly higher compared to the average of the insurance card holders. Please be sure to ask your doctor or to contact the consultation counter 2 for information on the approximate costs before proceeding with your medical care.
In the case of hospitalization, those who do not have Japanese health insurance will be required to pay in full upfront for your total medical cost estimate.
If you have private insurance, please contact the insurance company for confirmation on your responsibility. We do not directly negotiate with private companies.