Returning patients

  • In principle, you need to make an appointment for follow-up care in advance.
  • After the examination, you will be given an "appointment slip” at the department where you are seen. The appointment slip will have the date and time of your next examination.
  • On the day of the appointment, you need to finish check-in at the Re-visit reception machine before the time written on the appointment slip. Then, present your appointment slip and registration card at the reception of the department written on your check-in slip.

Changing your appointment

To change your appointment, call the department where you are to be seen between Monday and Friday from 2:00 pm- 4:00 pm.

Flow of check-in

1. Insert your registration card into the re-visit reception machine
Reception hours of the re-visit reception machine: 8:00 am–4:45 am
B1: 1 machine in front of the out-of-hours reception
1F: 5 machines near the general information desk and 1 machine next to the insurance certificate verification counter
2F: 1 machine next to the insurance certificate verification counter
You may not be able to check-in even with an appointment if your health insurance card has expired. Your new health insurance card must be verified. You must submit your health insurance card at the insurance certificate verification counter, even when your health insurance card is verified by the re-visit reception machine and screen, and on your check-in slip.
2. Verify your appointment
3. Touch 'Confirm'
4. Check-in complete
5. Receive your check-in slip and registration card

Reception hours

  • Reception hours of Re-visit Reception Machine

    8:00 am–4:45 pm (excluding non-consultation days)

  • Reception hours of Insurance Certificate Verification Counter

    8:30 am-4:45 pm (excluding non-consultation days)

  • Non-consultation days

    Saturdays, Sundays, holidays, and New Year holidays (12/29–1/3)

Reception, etc. Location Hours Note
General Information Near the entrance 8:30 am-4:45 pm
Medical Consultation 1st floor, counter 1 9:00 am-4:45 pm Advice on consultation department, support for balancing work and treatment, and home care, etc.
Healthcare System & Cost Advice 1st floor, counter 2 9:00 am-4:45 pm The healthcare system, medical cost, welfare and nursing services, etc.
Various Advice & Support Center
(Core Hospital Operation)
1st floor, counter 1 9:00 am-4:45 pm Advice on cancer, liver disorders, dementia, etc.
Automatic Payment Machine 1st floor 9:00 am-5:00 pm Except non-consultation days
Out-of-hours Cashier Basement 1 (1)5:00 pm-8:45 am
(2)All day
(1)Except non-consultation days
(2)Non-consultation days

Billing & Insurance

Paying your bills

Your medical charges must be paid on the actual day of the examination.
1.After all examinations and tests are completed, please submit your file to the accounting reception counter (7)-(12).
2.When you see your receipt number displayed, please pay your medical charges with an automatic payment machine.
*You might be asked to pay at the payment counter if some administrative procedures are needed.

Payment method

  • By cash (Japanese yen only)
  • By credit card
    We accept the following credit cards:
    (Single payments, installment payments, revolving payments)

Available locations and hours

Accounting counters 14-18
(1st floor)
Weekdays: 9:00 am-5:15 pm
Automatic payment machine
(1st floor)
Weekdays: 9:00 am-5:00 pm
Out-of-hours reception
(1st basement floor)
Weekdays (outside accounting desk hours), Saturdays, Sundays, and holidays.

Patients without Japanese health insurance

  • If a patient not covered by the Japanese public health insurance is examined for a disease or injury, medical expenses will be calculated at 30 yen per point of medical remuneration points. (Consumption tax will be charged additionally) Total amount billed may be significantly higher compared to the average of the insurance card holders. Please be sure to ask your doctor or to contact the consultation counter 2 for information on the approximate costs before proceeding with your medical care.
  • In the case of hospitalization, those who do not have Japanese health insurance will be required to pay in full upfront for your total medical cost estimate.
  • If you have private insurance, please contact the insurance company for confirmation on your responsibility. We do not directly negotiate with private companies.